What is the purpose of the Customer Services and Consumer Affairs Department?

The purpose of the Customer Service and Consumer Affairs Department is to assure that services and information is easily accessible, consumers understand their rights, and consumers receive assistance and support in a timely manner.  We work to assure the rights of consumers are respected by overseeing and monitoring responses to complaints, grievances and concerns. The Customer Services and Consumer Affairs Department supports a consumer advocacy voice during the mental health reform process and provides technical assistance to the local Consumer and Family Advisory Committee (CFAC).